Privacy Policy

What this policy covers

The City of Kissimmee respects the privacy of those who visit and use the City’s website. The purpose of this Website is to communicate official City of Kissimmee government information to visitors and citizens about the city and its services This privacy policy explains how information may be collected, used, stored, and disclosed when you visit kissimmee.gov or interact with online forms, email subscriptions, surveys, or other digital services offered through the City’s Website

You may browse publicly accessible sections of the City’s website without creating an account or submitting personal information.

The City of Kissimmee is a public agency subject to Florida’s public records laws. Information submitted to the City, including email addresses, may be considered a public record and may be released in response to a public records request unless an exemption applies. Florida law specifically states that email addresses are public records. 

The software platform this website runs on and associated technology services may be provided by third party vendors, including Granicus. These vendors may have separate privacy policies that govern how their systems collect and process information. 

By using the City Website, persons acknowledge sufficient notice, and declare their consent, regarding all terms and conditions expressed in this Privacy Policy.

The City reserves the right to update or amend this document at any time. The amended terms and conditions shall automatically be effective the day of their updated posting. Your continued use of the City’s internet services after the effective date of any posted change constitutes your acceptance of the amended Privacy Policy.

Information we collect

The City of Kissimmee may collect or receive the following information:

• The identity and activity of persons who use its Website, 
• Technical data created or modified relative to initiating access, using, or terminating access to City’s Website which may be collected automatically, 
• General information about how visitors use the website, such as pages visited, links selected, documents downloaded, browser type, device type, and similar website activity, to understand how the Website is being used and how it can be improved
• Data that you voluntarily provide through online forms, registrations, applications, email subscriptions, surveys, or other website features. This may include your name, email address, phone number, mailing address, and any other information you choose to submit.

How we use the information we collect

The City may use information collected through the website to:

• Provide services, information, updates, and notifications requested by users,
• Communicate about City programs, events, meetings, engagement opportunities, public notices, and other initiatives,
• Respond to questions, comments, requests, applications, or service inquiries,
• Improve the website, online services, and digital communication efforts,
• To process online transactions,
• To register and determine access to events, public programs, benefits, and other opportunities provided by the City of Kissimmee,
• Analyze website usage and public engagement, 
• Meet legal, operational, public records, and records retention requirements, and
• Provide public records notice.

The City of Kissimmee is subject to Chapter 119, Florida Statutes, Florida’s Public Records Law. Information submitted through this website, including email addresses and messages sent to the City, may be subject to public disclosure unless protected by an applicable exemption.

Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to the City. Instead, contact the City by phone or in writing. This language is consistent with the notice required under Section 668.6076, Florida Statutes. 

The City of Kissimmee will not intentionally post, sell, rent or trade personally identifiable information collected from persons using City internet services without providing them with sufficient notice, except as described below.

• Information regarding use of City internet services that does not contain personally identifiable information may be provided to other parties for marketing, advertising, resolving technical issues, or other lawful purposes.
• The City reserves the right to share collected information with business partners and contracted external service providers who assist in providing City internet services, conducting City business, or providing other services on behalf of the City. In addition, the City reserves the right to share collected information with affiliated entities and business partners for joint marketing efforts, or for our affiliated entities’ and business partners’ own marketing purposes, and other lawful business purposes.
• The City further reserves the right to release personally identifiable information when such release is appropriate to comply with the law, enforce City policies, or protect the rights, property, or safety of its citizens, visitors, or other persons. The Florida Public Records Act requires the disclosure of all public records unless a particular record is specifically exempt under the Florida Public Records Act or other applicable law.
• This Internet Privacy Policy applies only to information received by the City of Kissimmee collected via City of Kissimmee internet services, and not to information collected by other means, or by external service providers and not received by the City.

Under no circumstances shall the City of Kissimmee be held responsible or liable, directly or indirectly, for any loss or damages caused, or alleged to have been caused, by use of or reliance on any content, goods or services available via the City’s internet services, including those provided by its business partners or external service providers, or as a result of use of any information third parties collect or provide.

Email subscription information

If you sign up to receive City updates, newsletters, alerts, event information, meeting notices, or other communications, the City may use your email address to send the information you requested.

You may unsubscribe from email communications at any time by using the unsubscribe option provided in the email, when available, or by contacting the City.

Please note that unsubscribing from marketing or informational emails does not remove information that the City is required to retain under applicable public records laws or records retention requirements.

Legal Disclaimer Regarding Accuracy of Information on Our Website

Visitors to the City’s Website are advised information contained within the pages of the website is believed to be accurate. However, no claims, promises or guarantees about the accuracy, completeness, or adequacy of the information are made. Visitors are encouraged to review the official version of all documents upon which they plan to rely.

This City of Kissimmee Website will reflect continuous improvement; and as such we make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the information contained in or linked to this website and associated sites, including the specific functions of the services, or their reliability, availability, or ability to meet your needs. The services are provided "as is". 

Security

The City takes reasonable steps to protect information submitted through the website from unauthorized access, use, alteration, or disclosure. However, no website, online system, or electronic communication method is completely secure. Users should avoid submitting sensitive personal information unless it is required for a specific City service or process.

Accessing or correcting your information

If you believe information you submitted to the City through the website is inaccurate, or if you need to update information related to an email subscription, online form, or City service, please contact the City using the contact information below.

The City will review requests in accordance with applicable laws, records retention requirements, and public records obligations.